RETURN AND REFUND POLICY

Return and Refund Policy for Pathoor.shop

At Pathoor.shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the procedures and terms for returns, refunds, and exchanges.

1. Company Information

  • Company Name: Boston Lesjak LLC
  • Company Address: 949 N Croft Ave, Los Angeles, CA 90069, United States
  • Phone: +1 (714) 515-1497
  • Email: info@pathoor.shop

2. Return Eligibility

We accept returns under the following conditions:

  1. Items must be returned within 30 days of delivery.
  2. Items must be unused, unworn, and in their original condition with tags and packaging intact.
  3. Proof of purchase (order confirmation or receipt) must be provided.

3. Non-Returnable Items

The following items are non-returnable:

  • Items marked as “Final Sale.”
  • Personalized or customized products.
  • Items damaged due to misuse or mishandling.

4. Return Process

  1. Initiate a Return:
    Contact us at info@pathoor.shop with the following details:
    • Order number.
    • Reason for the return.
    • Photos of the item(s), if applicable.
  2. Approval:
    Once your return is approved, you will receive instructions for returning the item.
  3. Shipping the Return:
    Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

5. Refunds

Refunds will be processed under the following terms:

  • Once the returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 3-7 business days.
  • Shipping costs are non-refundable.

6. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. To initiate an exchange, follow the return process and specify your desired replacement.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at info@pathoor.shop.
  2. Provide your order number and photos of the damage or defect.
  3. We will arrange a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or contact your payment provider.
  2. If the issue persists, contact us at info@pathoor.shop for assistance.

9. Cancellations

Orders may be canceled within 24 hours of placement for a full refund. Contact us at info@pathoor.shop to request a cancellation.

10. Changes to This Policy

We may update this policy to reflect changes in our processes or requirements. Updates will be posted on this page with the revised effective date.

Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

  • Company Name: Boston Lesjak LLC
  • Address: 949 N Croft Ave, Los Angeles, CA 90069, United States
  • Phone: +1 (714) 515-1497
  • Email: info@pathoor.shop

This Return and Refund Policy complies with Google Merchant Center guidelines and is designed to ensure transparency and fairness for our customers.

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